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Answers to frequently asked questions and some cool tips to access your account
Dear Partner, Sometimes the status of the transaction is "Pending".We request you to not to worry and follow the below mentioned TAT and not to raise a compaint until the TAT is crossed.Please feel free to write to us in case the TAT has crossed and the status has not been updated. For DMT - T+2 working days For other services - T+1 working day For AePS services - T+4 working hours. Regards Team InstantPay
Biometric Device Installation for AePS services
To use AePS services, it is mandatory to have the RD services of the biometric device that you are using on your system.Please follow the steps below to install these services. Please uninstall the existing RD services of any device from your system.You can do this by going to "Control Panel" >> Uninstall Programmes 2.Download the RD services from the below URL: Morpho - https://www.instantpay.in/static/download/rdservice/Morpho_RD_18.104.22.168.rar MANTRA - https://download.mantratecapp.com/F
Udyog Aadhar Certificate Registration process
You can register your business at Udyog Aadhaar.Please follow the steps: 1) visit the link https://udyogaadhaar.gov.in/UA/UAM_Registration.aspx 2) Enter your Aadhar number and the business owner's name which should be your name. 3) Complete the validation through the OTP process. 4) Enter the details asked in the next steps like Gender, Name of enterprise, Type of organization, PAN number, location of
AePS txn refund but amount deducted
Sometimes, the status of an AePS cash withdrawal transaction might be "Refund" but the amount gets deducted from the customer's account. In such cases, usually the amounts gets credited automatically to the customer's bank account directly in the next 3-4 working days.So we advise you to wait for a few days.In case it does not happen automatically, please ask the customer to go to his bank, get his passbook updated at the bank, show the entry from his passbook and raise a chargeback for the giv
How to get in touch with InstantPay?
Dear Partner, Thank you for your time and for reaching out to us. For all your queries, you can reach out to the InstantPay Helpdesk in any of the following ways - 1) Live Chat 2) Email us at email@example.com 3) Call us on 011-40849944 We are available on all 7 days of the week from 9 AM through 9 PM. We appreciate your business and look forward to serving you in the best possible way.
GPR card transactions failed but amount debited
Whenever you transact through your Prepaid card sometimes it is possible that the transaction gets failed but the amount gets deducted from the card balance.In such cases, we request you to wait for 7-8 working days and the amount should be automatically refunded within this timeline. However, if you do not receive the refund, please write an email to us sharing the following: 1) last four digits of your card 2) amount of transaction 3) date of transaction 4) screenshot if available. We take u