Nepal Money Transfer (NMT)

• What is the PIN here?

  It is a unique 16-digit code that gets generated after a successful transaction. The remitter can find the transaction code and other details in the invoice generated.Few readers

• What are the documents required by the beneficiary to get cash from the bank in Nepal?

  "The beneficiary needs to produce any id card and share the PIN no with the bank authority to receive cash in handThe beneficiary needs to share any ID card and PIN provided to the remitter with the bank authority to receive the cash. "Few readers

• Who can use this service?

  This service is available for anyone in India who wants to send money to Nepal. It is particularly popular among Nepali immigrants in India who use it to send money to their friends, family, or relatives in Nepal.Few readers

• How long does it take to send money to Nepal?

  Instantpay can often send money within a few hours after the successful completion of a transaction. However, delivery time may be affected by different payment methods or routine checks.Few readers

• How can I begin using this service?

  To start using the service, you will need to have a fully verified account with Instantpay and complete the registration process for Nepal Money Transfer as per the guidelines provided in this service category.Few readers

• Can a beneficiary accept the money in cash?

  You have the option of transferring the money to the beneficiary through cash mode. There are two types of transactions available: cash-to-cash and cash-to-bank account transfer.Few readers

• What is the maximum limit for Nepal Money Transfer?

  You can send a total of up to Rs 6,00,000 per year through any one remitter. However, you can serve as many remitters as you want.Few readers

• What is Nepal Money Transfer?

  Nepal Money Transfer helps your walk-in customers send money to Nepal from India. They don't even need to have an Indian bank account. They can transfer money to any bank account in Nepal by simply paying in cash.Few readers

• What is the cost of transferring money to Nepal?

  Instantpay charges a nominal fee for transferring money to Nepal. Customers can visit the nearest Instantpay Digi Kendra to use this service.Few readers

Aadhaar Enabled Payment System (AEPS)

• What does it mean when a transaction is Pending?

  When a transaction is marked as "pending," it means that the payment process is still in progress. In most cases, you will need to wait 30-60 minutes for the transaction to be completed.Popular

• What exactly is AePS?

  AePS, or the Aadhaar Enabled Payment System, is a payment service that allows customers to use their Aadhaar as an identity verification tool to access their Aadhaar-enabled bank account. Through AEPS, customers can perform various banking transactions, including checking their account balance, withdrawing cash, making remittances, and getting a mini statement, at any Instantpay Digi Kendra. It's a convenient and secure way for customers to access their bank accounts and make financial transactiSome readers

• Which account will be debited for withdrawal if a customer has multiple accounts linked to their Aadhaar number across multiple banks?

  Since the customer's accounts are held with different banks, they will have the option to select the bank name in the AePS app from which they want to initiate the transaction.Some readers

• What exactly does "RD service" mean?

  RD Service is a service provided by device providers that comply with the Aadhaar Registered Devices Specification. It is used to securely capture and authenticate biometric information using UIDAI's Aadhaar-based services. The RD Service helps to ensure the security and accuracy of biometric data captured through registered devices.Few readers

• What is RRN No.?

  RRN is a 12-digit reference number generated for each transaction and can be used to track and identify a transaction.Few readers

• What if the amount has been debited from the customer's account but the transaction has failed?

  It is important to wait for the bank to finish adding the funds back to your account. This process can typically take up to five business days. If you do not see the funds in your account after this time period, it is recommended to initiate a chargeback with your bank to request a reversal of the transaction.Few readers

• Is it possible for minors who are above or below the age of 10 to access AEPS services?

  Though minors are allowed to use AePS services, it depends on the policies of the issuing bank.Few readers

• What fees are associated with the different AePS services?

  The customer will not be charged any fees for using the AePS services at any access points. Any charges for the service will be charged directly by the customer's bank if any.Few readers

• How can a customer with multiple a/c linked to their Aadhaar number in their bank specify the a/c number they want to use for a transaction?

  If a customer has multiple accounts with the same bank that are linked to their Aadhaar number, AePS services will only work with the primary account associated with the Aadhaar. The customer will need to contact their bank to specify or change the primary account linking.Few readers

• What are the requirements for using the AePS service?

  Instantpay's user-friendly and integrated portal allows you to offer the Aadhaar Enabled Payment System (AePS) service to your customers. By following a few simple steps, you can open an Instantpay account with complete KYC and become a Digi Kendra in your region to provide AePS and other related services to your customers.Few readers

• Where can a customer register a complaint about a failed AePS transaction?

  To file a complaint about a failed AePS transaction, the customer should contact their bank. The bank will then use NPCI's Dispute Management System to forward the complaint to the relevant parties.Few readers

• What devices or documents do I need for AePS transactions?

  "To provide banking services to customers using the Aadhaar Enabled Payment System (AePS), you will need the following components and information: -Biometric Micro-ATMs equipped with STQC (Standardisation Testing and Quality Certification) or Aadhaar-certified fingerprint or iris scanners. -The customer's 12-digit Aadhaar number. -After the customer is authenticated and validated through a biometric fingerprint scanner, the transaction is completed within seconds. "Few readers

• Is an Aadhaar card required for the customer to conduct a transaction?

  It is not required for the customer to physically carry his or her Aadhaar card. But it is mandatory that their Aadhaar number be linked to their bank account in order to proceed with a successful transaction.Few readers

• Are there any restrictions on the amount that can be withdrawn or transferred using AEPS?

  Although the RBI does not place any limits on AePS transactions, some banks may have set their own daily limits on the total number of AePS transactions. Additionally, the National Payments Corporation of India (NPCI), which operates the AePS system, has set a maximum limit of Rs 10,000 on each individual AePS transaction.Few readers

• Can a customer with a joint bank account use AEPS services and do they need consent from the other account holders?

  If the joint bank account is linked to an Aadhaar number and has an "either or survivor" operation condition, either account holder can use the AEPS services by providing their respective Aadhaar details.Few readers

• How can the customer confirm that their transaction has been successfully processed or completed?

  If the customer has registered for mobile alerts with their bank, they will receive a confirmation message after the transaction has been successfully processed.Few readers

• What is required for customers to use AePS?

  Customers should have an Aadhaar number linked to their bank accounts.Few readers

• How do I guide customers through the process of initiating a chargeback with their bank?

  To request a chargeback, the customer should contact their bank or financial institution as soon as possible and provide them with information about the disputed transaction, including the transaction amount, date, etc. The bank may also request documentation to support the chargeback request, such as transaction receipts or other proof.Few readers

• What types of services are offered through AePS?

  "Banking services offered through AePS include: -Cash Withdrawal -Cash Deposit -Balance Enquiry -Mini Statement -Aadhaar to Aadhaar Fund Transfer "Few readers

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Domestic Money Transfer (DMT)

• DMT - Domestic Money Transfer

  What is DMT? For walk-in customers, this service facilitates the transfer of funds from Cash to Bank Accounts. With Domestic Money Transfer (DMT), you are able to send money instantly to any public or private bank in India for your customers 24 hours a day, 7 days a week. What do I need to do to provide DMT service? Instantpay's easy-to-use and unified web portal allows anyone to provide domestic money transfer services. With a few simple steps, you can open an Instantpay accountPopular