Articles on: Digi Kendra

How do I guide customers through the process of initiating a chargeback with their bank?

To request a chargeback, the customer should contact their bank or financial institution as soon as possible and provide them with information about the disputed transaction, including the transaction amount, date, etc. The bank may also request documentation to support the chargeback request, such as transaction receipts or other proof.

Updated on: 03/01/2023

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