What is DMT?

For walk-in customers, this service facilitates the transfer of funds from Cash to Bank Accounts. With Domestic Money Transfer (DMT), you are able to send money instantly to any public or private bank in India for your customers 24 hours a day, 7 days a week.

What do I need to do to provide DMT service?

Instantpay's easy-to-use and unified web portal allows anyone to provide domestic money transfer services. With a few simple steps, you can open an Instantpay account with full KYC and become a Digi Kendra in your area.

What is the maximum limit of DMT?

As a Digi Kendra, you may serve as many customers or remitters as you wish. It is important to note, however, that the monthly limit per customer or remitter is Rs. 25,000.

How do I add and verify a Beneficiary Account?

Click on the "Add Beneficiary" option on the portal and enter the beneficiary's account details, such as the beneficiary's bank account number, name as listed in the bank account, and the beneficiary's bank. Click on "Get Name" to verify the beneficiary. You should be fine as long as you get the name of the account holder correct.

Are there any charges for verifying the beneficiary account?

Yes, there are nominal charges, which you will see when you initiate the transaction.

How can I remove a beneficiary?

Click on the remove icon and enter the OTP received on the remitter's mobile number to remove the recipient.

How can I check the status of a transaction?

To view the transaction's current status, go to My Account > Statement on the Instantpay dashboard.

What should I do if a transaction is pending?

We have an intelligent reconciliation system that handles all pending transactions efficiently. In most cases, it takes a few minutes for the transaction status and operator transaction ID to be updated. Occasionally, it may take up to two working days.

We can also be contacted at help@instantpay.in.

What should I do if a transaction is processed/successful but no money is received?

A processed transaction is generally credited to the beneficiary's bank account within a short period of time. However, if the transaction is successful, but the money does not reach the beneficiary's bank account, wait until the next working day, at which point the amount will be credited to the beneficiary's account. For immediate assistance, please contact help@instantpay.in.

What if the funds are transferred to the wrong bank account/IFSC?

When a wrong transaction occurs, the first thing you need to do is contact the nearest bank branch in which you have made the wrongful transfer and provide them all the transaction details.

Alternatively, you may file a complaint with us, providing the Transaction ID and information regarding the correct bank account to which the funds were to be transferred. We will submit a fund recall request to our bank. The status of the chargeback for IMPS transactions will be confirmed with a TAT of 35 working days after it is raised by the bank. Our bank will continue to monitor the process for NEFT transactions.

What should I do if I am getting an error message?

Share a screenshot of the error with our support team via chat or email. You will be able to find the best solution with their assistance.

Do I make any money on DMT?

Yes, there are commercial advantages on the transactions you make, which are listed on the dashboard under "My Account" > "Schedule of Charges" section.

What is the average TAT (Turn Around Time) for a chargeback?

Chargebacks on IMPS transactions can take up to 35 working days to process.

Can I refund any pending transactions?

It would be inappropriate for you to do that. For pending transactions, we recommend waiting until the status is updated in our system, which may take up to two working days. In the event that the transaction fails, the amount will be reflected in your Instantpay account, which can be used to retry the transaction or refund the customer.

How long after the transaction can a chargeback be raised?

Chargebacks can be raised within 60 days of the transaction date.

How do I know the status of my complaint?

Upon receiving an update from the bank, we will keep you informed. We will notify you of the status of your complaint via the email address you provided when you filed the complaint. Alternatively, you may contact us; a member of our team will be able to assist you.
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